Warning Rant Follows - Avoid "3 Mobile"

kingstinger · #1 10-27-2008, 05:32 PM

Hi Guys

Just got off the phone to 3 disconnections. I have 6 months to run on my 3 Contract, but the service has been so bad I just want out. I have a very nice mobile number (I would say gold or platinum originally from voda about 5 yrs ago) which I need to keep so my goal was to disconnect as cheaply as possible & get a PAC code.

At the moment I am still fuming

so really this is just a way for me to vent my anger, in the space of an hour they managed to terminate my call (Twice & on purpose I feel) just as I had been given a price for disconnecting (£89). Which was less than I expected so obviously I was eager to get the deal done. I then rang back a third time (each time having to go through 10mins of button punching to get the right dept) got all the same spiel (gets very boring after the 3rd attempt). I tried to cut them short as they went through it but no chance.

Eventually I got to the final stage (having explained it all yet again) now this guy was a serious piece of work, he just kept going & going & going. 40mins total. After every line I would say, "Please just disconnect me & provide my PAC code" & yes he still kept going. I really didn't think he would ever give up. Then he drops the bomb shell that they miscalculated the termination amount & its not £144! I then started to go to town on him, but to be honest I knew that this was the correct amount & I was getting bored :-) But even after agreeing the amount he still refused to process the disconnection.

But & here’s the tip....

They will say something like "I can't believe you are willing to pay £144 just to terminate why not keep the contract going it’s the same price" (Duh because It doesn’t work & I will have a gazillion minutes with O2)

Just respond with "Well I have loadsa money so £144 is nothing to me"

The phone when silent (thought I was cut off again) & he said the PAC code is on its way. In fact he hadn't even said goodbye & the text with the code arrived.

Now some of you may be thinking, I'm nuts, but I really want a new contract with O2 & the XPERIA X1 (my kids get free calls to o2 numbers so another reason) but my main reason no is that I simply do not take kindly to the bully boy tatics I have just been subjected to. I have read lots on the tinternet about how bad “3” are & all I can say is its true. I think I will follow up my disconnection with a letter to confirm.

So guys & girls, if you are considering 3 as your provider, please think again. tarffis are OK & Data with them is or was a good price but what use is it if you can't use it 90% of the time!

Rant over & sorry for the long post just need to vent my anger

Kingstinger

errr calm down diddly diddly

sexyback · #2 10-27-2008, 07:13 PM

You are right. Everything is fine on 3...until you have to speak to them. Even when you leave them they hound you. They even offered me a 5 pound per month contract, i told them to take the hint!

Jasand · #3 10-27-2008, 11:17 PM

Well that is a better way of venting anger than smashing the phone up the wall.

scbond · #4 10-28-2008, 12:21 AM

Originally Posted by Jasand

Well that is a better way of venting anger than smashing the phone up the wall.

I can say that I've done that many times lol! I've always steered well clear of Three and I always will...no decent contract deals and old phones, great!

anothadave · #5 03-04-2009, 07:49 PM

been on Three for two and half years...best mobile provider ive had so far and i think ive been with them all now. O2 where complete %$&£$(£'s lol. orange where ok but Three where the cheapest and had the best contract. just got my X1 today so hoping everything works with it...